There are 3 different ways to benefit from cover depending on the main driver's age and driving experience.
*Polo BlueGT and GTI models are excluded for drivers aged 18-24
Using the latest telematics technology, the telematics product will monitor your driving style, including speed, smoothness and usage.
Using this information, we will alert you to any instances of speeding and give you the opportunity to change your driving behaviour. In the event of persistent and excessive speeding your policy may be cancelled. More details and the full cancellation terms and conditions can be found in your Cover Booklet.
Available on qualifying new Volkswagen Polo's ordered from 21st December 2016 to 3rd April 2017 and registered by 30th June 2017 for residents of England, Scotland, Wales and Northern Ireland.
Named drivers (maximum of 2 permitted):
To download a sample copy of the Volkswagen Motor Insurance cover booklet simply click on the appropriate link below.
For all policies activated from July 2016
For insurance with telematics activated from April 2016
Telematics is the transmission of data over long distances using a device similar in size to a mobile phone and using similar technology to a mobile phone to relay information to a computer.
The telematics device is installed in your car to collect and send information about your driving style. We then take this information and sort it into three categories – Speed, Smoothness and Usage. These are then combined to give you an overall Driving Style score.
You can keep track of your Driving Style score via your personal dashboard.
The device that gets installed in your Volkswagen transmits data about various aspects of your driving style, such as speed, acceleration, braking, cornering, swerving and usage patterns. The device also uses 'black box' telematics technology to enable your car's GPS location to be identified in the unfortunate event that your car gets stolen.
We will contact you to arrange a convenient time for one of our engineers to come and fit the telematics device within 14 days of the start of your policy.
You will be able to see your current weekly score and the data recorded for the last 20 journeys you have made via your personal dashboard. The information includes the time of day and your scores for Speed, Smoothness and Usage as well as your Driving Style score for each journey.
Once you have activated your one year’s included Volkswagen Insurance policy and the telematics device has been installed in your Polo, you will receive an email with your dashboard login details. If you have not received this, please contact us.
Persistent and excessive speeding may lead to your Volkswagen Insurance policy being cancelled. View full cancellation terms in the Cover Booklet.
As the telematics device is usually fitted behind the dashboard inside the vehicle cabin, the chances of it getting badly damaged in a crash would be minimal. If the device did need to be replaced, the cost of a new device would be classed as a repair cost, which would be covered by your Volkswagen Insurance policy.
The app uses telematics technology and acts as a ‘black box’ to measure various aspects of your driving style such as speed, acceleration, braking, cornering, swerving and usage patterns. We then take this information and sort it into three categories – Speed, Smoothness and Usage. These are then combined to give you an overall Driving Style score. Using the app you will be able to keep track of your Driving Style score.
Yes. It is a condition of your Volkswagen Insurance policy that you download the app within 24 hours of your cover start date and agree to share your driving style data with us for every journey you make in your car.
It is therefore also a policy condition that you keep your phone with you when driving – any accidents which occur during any journeys when the app is not running will be subject to an additional excess of £500. Please see your Cover Booklet for full details.
Once you have activated your Volkswagen Insurance policy, you will receive an email with your app login details. You have 24 hours from your cover start date to download, register and pair the app to your Volkswagen Polo’s Bluetooth or your insurance may be cancelled.
Once you have linked the app to your policy it is important that you take your phone with you for every car journey, switched on to ensure that your driving style data is recorded.
Yes, any journeys undertaken by you or the named drivers will incur an additional £500 excess if you have an accident without the telematics app operating.
Once you have added any named drivers to your insurance policy they will be listed in the named drivers section of your app. You will need to enter the email addresses of the named drivers and they will then be sent details on how to download and login to the app.
The app will consume approximately 4MB of data per month (based on average use of 10,000 miles per year). Higher mileage users should find that the app consumes only a small fraction of even the most limited mobile phone data plans.
Yes, if you have changed your smartphone please download the app again and login using the details we emailed you after you activated your policy. Follow the steps on screen to re-connect the app to your Polo’s Bluetooth.
The level of cover provided under the Polo One Year’s Insurance Included offer is comprehensive.
No, cover excludes driving any other cars. Only the insured vehicle is covered.
Your No Claims Discount (NCD) cannot be protected during the period of this cover but can be protected at renewal.
Yes, you can add a named driver (maximum of 2) at any time during the year’s cover, as long as they meet the eligibility criteria.
The standard excess for drivers with a telematics device and app is £150 for accidental damage, fire and theft claims in addition to the following young driver excess:
The standard excess for non-telematics is £250 for accidental damage, fire and theft claims.
No administration charge is applied for changes made after your cover start date.
The class of use covered is Social, Domestic, Pleasure and Commuting (SDP&C) as
well as the option to include Class 1 Business Use where required.
SDP&C is when you use the car for general day to day appointments (not connected to your employment), visiting family and friends, shopping. It also includes commuting to and from your single permanent place of work.
Class 1 Business Use covers travelling to and from more than one location for business purposes. Business use is only applicable to the policyholder.
Your policy documents will be sent to the email address you provided when activating your cover.
You can add up to 2 named drivers, subject to the eligibility criteria. All drivers must hold a current, full UK or EU licence for a minimum of 1 year. Named drivers must also be a minimum of 21 years old at the start of the policy for telematics cover and a minimum of 25 years old at start of policy for non-telematics cover.
You can cancel your policy by telephone, email or post using the contact details below. Following cancellation, if you have had a telematics device fitted to your Polo it will no longer report data, however if you would like the device to be removed there will be a £50 fee.
Your policy is not transferable to another vehicle and you must notify us immediately if you change your vehicle.
Please contact our customer support team on 0333 043 1294 to change any of your details.
Call the 24-Hour Claims Helpline on 0333 043 1294. A dedicated Claims Manager will manage your claim from start to finish.