Our fully comprehensive car insurance is designed by Volkswagen to offer you maximum convenience with minimum hassle - just as you’d expect from Volkswagen.
All repairs are carried out by Volkswagen Trained Technicians in Volkswagen Authorised Repairers, giving you the peace of mind that your Volkswagen will be repaired to the same high standards as before.
We only use genuine parts and accessories and each one comes with a two-year warranty, excluding wear and tear items.
We’ll provide a minimum of a small courtesy car while your car is being repaired by a Volkswagen Approved Repairer.
We’ll pay the full cost of repairs to chips or other small damage to your windscreen.
When using your car abroad, Volkswagen Insurance provides foreign travel cover in the European Union, Andorra, Iceland, Liechtenstein, Norway, Serbia and Switzerland with all the same features and benefits. Length of cover can be found in your Cover Booklet.
In the event of death or injury whilst getting into, travelling in or getting out of your car, we will pay £10,000 for death, total and permanent loss of sight in one eye, one hand or one foot. This cover also applies to passengers.
If the keys, lock transmitter or entry card for a keyless entry system of the vehicle are lost or stolen, we will pay up to £500 towards the cost of replacement.
We’ll cover the cost of replacing any child seat with a new one of the same (or similar) model and standard following an accident.
We will cover up to £250 for personal belongings that are lost or damaged following an accident, fire or theft. We will also cover up to £200 for wheelchairs, prams, pushchairs and carrycots.
With Volkswagen Insurance you have the commitment of a team who are as passionate about Volkswagen as you.
Not only will you have all the benefits that a premium-class car insurance policy offers, but also the peace of mind that your Volkswagen will be repaired in a Volkswagen Authorised Repairer using Volkswagen Genuine Parts.
If you are not ready to switch your insurance to us at the moment, then why not take advantage of Ensurance – Volkswagen’s free accident and repair cover?
If you are an existing Volkswagen Insurance customer, please refer to your confirmation of cover email or letter to find all your policy documents.
To download a sample copy of the Volkswagen Motor Insurance cover booklet simply click on the appropriate link below.
When it comes to renewing a Volkswagen Insurance policy we'll contact you in advance of your renewal date with details on what to do.
If you've not heard from us when you were expecting to, you can of course contact us.
Please contact us to update your personal details and we will advise of any changes in premium.
Please contact us to update your vehicle details and we will advise of any changes in premium, providing your new vehicle fits our underwriting criteria.
This should be on your renewal schedule from your previous insurer. Alternatively, your previous insurer can send you a proof of no claims letter. The documents must be the originals and up to date.
Please contact us to cancel your policy.
If you have had a telematics device fitted to your vehicle it will no longer report data, however if you would like the device to be removed there will be a £50 fee.
The device that gets installed in your Volkswagen transmits data about various aspects of your driving style, such as speed, acceleration, braking, cornering, swerving and usage patterns. The device also uses 'black box' telematics technology to enable your car's GPS location to be identified in the unfortunate event that your car gets stolen.
The app uses telematics technology and acts as a ‘black box’ to measure various aspects of your driving style such as speed, acceleration, braking, cornering, swerving and usage patterns. We then take this information and sort it into three categories – Speed, Smoothness and Usage. These are then combined to give you an overall Driving Style score. Using the app you will be able to keep track of your Driving Style score.
Once you have activated your Volkswagen Insurance policy, you will receive an email with your app login details. You have 24 hours from your cover start date to download, register and pair the app to your vehicle’s Bluetooth or your insurance may be cancelled.
Once you have linked the app to your policy it is important that you take your phone with you for every car journey, switched on to ensure that your driving style data is recorded.
Yes, any journeys undertaken by you or the named drivers will incur an additional £500 excess if you have an accident without the telematics app operating.
Once you have added any named drivers to your insurance policy they will be listed in the named drivers section of your app. You will need to enter the email addresses of the named drivers and they will then be sent details on how to download and login to the app.
The app will consume approximately 4MB of data per month (based on average use of 10,000 miles per year). Higher mileage users should find that the app consumes only a small fraction of even the most limited mobile phone data plans.
Yes, if you have changed your smartphone please download the app again and login using the details we emailed you after you activated your policy. Follow the steps on screen to re-connect the app to your vehicle’s Bluetooth.
Please contact us to discuss a new or existing claim.