Cookie Policy

About cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.

Our Cookie Policy

Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.

We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).

Cookie settings

For our sites to operate correctly, you need to have cookies enabled. If you decide not to enable cookies, you can still browse the site but many key features will not be available. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.

At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.

For specific information about how cookies are handled on your own PC or Internet-enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions.  Alternatively, you can visit the user help instructions held within your specific Internet browser software itself.

Flash cookies (or local shared objects)

On we display certain content using Adobe Flash Player. Adobe uses Flash cookies (also known as local shared objects) to improve your experience as a user. Flash cookies are stored on your device in the same way as normal cookies, but your browser manages them differently. If you would like to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please be advised that if you disable Flash cookies, you will be unable to access certain types of content on the site.

Further cookie information

For more information you can visit which fully details how they operate. This is a fully independent consumer help website.

List of cookies

We use the following cookies:

• Necessary:  These enable core functionality. Our website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences (please note if disabled our website may not work or show correctly on your device).
• Analytics: These collect information that is used in aggregate form; they allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example, by making sure users more easily find the information required and to enhance features. This site uses Google Analytics and Adobe reporting software. Google's own privacy policy can be found here: Adobe's privacy policy can be found here:
• Functionality: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
 Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Marketing and personalisation:

Third party vendors

We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.
The third-party vendors, including Google, LinkedIn and Twitter, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.

To opt out of third-party vendor's use of cookies, you can visit The Network Advertising Initiative opt-out page:

Customer Engagement Platform

In addition to these third party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 Cookie name: _ga, _gid, _gat, _gat_UA, _dc_gtm
Cookie purpose: Google Analytics cookie tracking. Used to collect aggregated information on site usage and help us to improve our site.
When are cookies set on a visitor’s device/PC? On initial visit to the website.
Expiry time of cookie: 12 months

• Cookie name: Doubleclick, Google, Intellidirect, Sophus ADNXS, Facebook, Twitter, Aggregate Knowledge
Cookie purpose: Sometimes, we'll advertise on third-party websites. These cookies are used to help us see which advertisements you interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
When are cookies set on a visitor’s device/PC? On initial visit to the website.
Expiry time of cookie: 2 years

• Cookie name: ServerID
Cookie purpose: Used to identify the web server that served the last page to the browser. Improves the performance of the site.
When are cookies set on a visitor’s device/PC? On initial visit to the website.
Expiry time of cookie: When the browser window or tab is closed.

• Cookie name: userAcceptsCookieTerms
Cookie purpose: Used to determine if the user should have the cookie notice displayed.
When are cookies set on a visitor’s device/PC? On initial visit to the website.
Expiry time of cookie: 1 month

• Cookie name: AMCV_###@AdobeOrg, AMCVS_###@AdobeOrg, s_cc, s_getNewRepeat, s_vi, s_fid
Cookie purpose: Adobe Analytics uses cookies to differentiate requests from different browsers and to store helpful information that an application can use later. They may also be used to associate browsing information to customer records. In particular, Analytics uses cookies to anonymously define new visitors, help analyse clickstream data, and track historical activity on the website, such as response to particular campaigns or the length of the sales cycle.
When are cookies set on a visitor’s device/PC? On initial visit to the website.
Expiry time of cookie: 2 years

• Cookie name: LPVID
Cookie purpose: This cookie is associated with LivePerson, which enables us to add online chat functionality to communicate directly with visitors. This cookie is a unique visitor identifier.
When are cookies set on a visitor’s device/PC? On initial visit to the website.
Expiry time of cookie: 2 years

• Cookie name: sc.UserId, sc.Status, sc.ASP_NET_SESSIONID, sc.OptOut, s_fid, s_vi_###
Cookie purpose: SessionCam tracking is used to understand and improve the customer experience on our site.
When are cookies set on a visitor’s device/PC? On initial visit to the website.
Expiry time of cookie: 2 years