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How to make a claim

Find out how to make a claim on any of your Volkswagen insurance policies.

Car Insurance

Please refer to your Cover Booklet to find the claims number relevant to you

Extended Warranty

Call the 24-Hour Claims Helpline on: 0333 043 3781

Ensurance

Call the 24-Hour Claims Helpline on: 0333 043 3781 Alternatively you can report an incident by completing a claims notification form

Gap Insurance

Call the Claims Helpline on: 0330 400 1633 Lines are open Monday to Friday 9am-5:30pm

Ensurance
repair tracker

Track the progress of the repairs to your Volkswagen.

Ensurance claims
notification

Report an incident online using the claims notification form.

Paint and body
centre locator

Find your nearest Volkswagen approved paint and body centre.

Please enter your claim number and registration to track your repair.

Your claim number and/or vehicle registration was not recognised. Please try again or call 0333 043 3781 to speak to an advisor.

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Personal details

Driver name {{proclaimResult.DriverName}}
Vehicle registration {{proclaimResult.VehicleReg}}
Current status {{$.claimStatus[proclaimResult.ClaimStatus]}}
Vehicle make {{proclaimResult.VehicleMake}}
Vehicle model {{proclaimResult.VehicleModel}}

Repairer details

Centre name {{proclaimResult.RepairerName}}
Repair address {{proclaimResult.RepairerAddress1}}
{{proclaimResult.RepairerAddress2}}
{{proclaimResult.RepairerAddress3}}
{{proclaimResult.RepairerPostCode}}
  • Vehicle on site
  • Vehicle estimated
  • Repairs started
  • Repairs completed
  • Vehicle returned

Repair progress

  • Accident date {{proclaimResult.AccidentDate}}
  • Date accident reported {{proclaimResult.DateAccidentReported}}
  • Date estimate authorised {{proclaimResult.DateEstimateAuthorised}}
  • Estimated completion date {{proclaimResult.EstimatedCompletionDate}}
  • Completion date {{proclaimResult.CompletionDate}}
  • Date vehicle returned {{proclaimResult.DateVehicleReturned}}
  • Step 1 Insurance information
  • Step 2 You and your car
  • Step 3 What happened
  • Step 4 Additional info
  • Step 5 Summary

Please enter the details below to begin your claim

Please enter your registration number
Please enter Valid policy number
Please enter the motor insurer details
Please enter Valid policy number

Please provide the vehicle's current location

Please enter a valid house/building number
Please enter your address
Please enter valid postcode

Please enter your details below

Please enter your title
Please enter your first name
Please enter your surname
Please enter a valid house/building number
Please enter your address
Please enter your postcode
Please enter your telephone number
Please enter a valid vehicle model
Please enter a valid vehicle registration

If you would prefer to talk to an advisor, please call 0333 043 3781, we're happy to take all the information over the phone.

Important note: Please use the above ‘back’ button if you wish to review or update the previous step. Using the back button on your web browser will navigate you away from this page and you will lose any details that you have already entered.

Please provide as much information as possible about the incident

If you would prefer to talk to an advisor, please call 0333 043 3781, we're happy to take all the information over the phone.

Important note: Please use the above ‘back’ button if you wish to review or update the previous step. Using the back button on your web browser will navigate you away from this page and you will lose any details that you have already entered.

Please provide as much information as you can regarding other people involved, and any witnesses.

Third Party Driver information

Witness information

If you would prefer to talk to an advisor, please call 0333 043 3781, we're happy to take all the information over the phone.

Important note: Please use the above ‘back’ button if you wish to review or update the previous step. Using the back button on your web browser will navigate you away from this page and you will lose any details that you have already entered.

Please review the details of your claim below. You can update any details by selecting the button below each section before submitting your claim.

Claim

Registration number {{$.regPlate}}
Ensurance policy number {{$.ensurancePolicyNumber}}
Comprehensive motor insurer {{$.comprehensiveMotorInsurer}}
Comprehensive motor insurance policy number {{$.comprehensiveMotorInsurancePolicyNumber}}
Type of incident {{ SC.TypeOfAccident() }}

Vehicle

Is the vehicle still drivable {{$.isVehicleDrivable | yesNo}}

Vehicle Location Details

House/building number {{$.vehicleLocationDetails.houseNameNumber}}
Address line 1 {{$.vehicleLocationDetails.addressLine1}}
Address line 2 {{$.vehicleLocationDetails.addressLine2}}
County {{$.vehicleLocationDetails.county}}
Post code {{$.vehicleLocationDetails.postcode}}
Change Vehicle drivable / location details

Your Address

Title {{$.personalDetails.title}}
First name {{$.personalDetails.firstName}}
Surname {{$.personalDetails.surname}}
House/building number {{$.personalDetails.houseNameNumber}}
Address line 1 {{$.personalDetails.addressLine1}}
Address line 2 {{$.personalDetails.addressLine2}}
County {{$.personalDetails.county}}
Post code {{$.personalDetails.postcode}}
Preferred contact telephone number {{$.personalDetails.telephoneNumber}}
Vehicle make Volkswagen
Vehicle model {{$.personalDetails.vehicleModel}}
Vehicle registration {{$.personalDetails.vehicleRegistration}}
Were you driving at the time of the incident? {{$.claimantWasDriving | yesNo }}

Driver Details

Title {{$.driverDetails.title}}
First name {{$.driverDetails.firstName}}
Surname {{$.driverDetails.surname}}
House/building number {{$.driverDetails.houseNameNumber}}
Address line 1 {{$.driverDetails.addressLine1}}
Address line 2 {{$.driverDetails.addressLine2}}
County {{$.driverDetails.county}}
Post code {{$.driverDetails.postcode}}
Preferred contact telephone number {{$.driverDetails.telephoneNumber}}
Change your address

About the incident

Incident date {{$.incidentDate}}
Incident location {{$.incidentLocation}}
Time of incident {{$.incidentTime}}
Brief description of the incident {{$.incidentDescription}}
Change incident details

Third Party Driver information

Third Party Driver

Title {{thirdParty.title}}
First name {{thirdParty.firstName}}
Surname {{thirdParty.surname}}
House/building number {{thirdParty.houseNameNumber}}
Address line 1 {{thirdParty.addressLine1}}
Address line 2 {{thirdParty.addressLine2}}
County {{thirdParty.county}}
Postcode {{thirdParty.postcode}}
Preferred contact telephone number {{thirdParty.telephoneNumber}}
Vehicle registration {{thirdParty.vehicleRegistration}}
Vehicle make {{thirdParty.vehicleMake}}
Vehicle model {{thirdParty.vehicleModel}}
Insurance company {{thirdParty.insuranceCompany}}
Policy number {{thirdParty.insurancePolicyNumber}}
Change third party driver details

Witness information

Witness

Title {{witness.title}}
First name {{witness.firstName}}
Surname {{witness.surname}}
House/building number {{witness.houseNameNumber}}
Address line 1 {{witness.addressLine1}}
Address line 2 {{witness.addressLine2}}
County {{witness.county}}
Postcode {{witness.postcode}}
Preferred contact telephone number {{witness.telephoneNumber}}
Independent witness? {{witness.isIndependent | yesNo}}
Change witness details

Call Back

When would you like us to call you back?

Important note: Please use the above ‘back’ button if you wish to review or update the previous step. Using the back button on your web browser will navigate you away from this page and you will lose any details that you have already entered.

To find your nearest Volkswagen approved paint and body centre, please enter your postcode or local town.

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Could not locate the postcode or town you entered