If your Volkswagen is written off, your motor insurer will usually settle your claim based on the current market value of your vehicle. This could be substantially less than the original value of your Volkswagen. Our GAP (also known as ‘Guaranteed Asset Protection’) Insurance helps to bridge the payment gap to get you back in a new Volkswagen.

Volkswagen GAP Insurance is administered by Abraxas Insurance Administration Services Limited and underwritten by MAPFRE Asistencia Compañìa Internacional De Seguros y Reaseguros, S.A.

Our GAP Insurance has been designed to help if your vehicle is written off through accidental or malicious damage, fire or theft. Whether you purchase, finance, lease or hire your vehicle, Volkswagen GAP Insurance is available and can be arranged up to 60 days after you have collected your new or used vehicle.

There are two types of cover available:

1. Combined return to invoice and outstanding finance GAP Insurance

This bridges the payment gap between the value of your Volkswagen (on the date it is written off) and the price you paid for it or the outstanding balance payable to the finance company, whichever is the greater amount. Cover lasts for 36 months however, if you purchased your vehicle with Volkswagen Financial Services, you could receive up to 24 months’ additional cover towards any outstanding finance at no extra cost.

2. Lease hire GAP Insurance

This bridges the payment gap between the value of your Volkswagen (on the date it is written off) and the early termination charge payable to the lease hire company. Cover lasts for the duration of your initial lease or hire agreement up to a maximum of 60 months.

Features and benefits

Volkswagen GAP Insurance gives you the financial protection your vehicle deserves. So you can relax knowing that if you need to make a claim, we could help you get back into a replacement Volkswagen. We also offer the following additional benefits if your vehicle is written off.

For more details on what’s covered, please refer to the Volkswagen GAP Insurance Cover Booklet.

Unlimited cover for accessories

We provide unlimited cover for accessories fitted by your Volkswagen Retailer if your vehicle is written off.

Motor insurer excess cover

If your vehicle is written off, we will pay your motor insurer’s excess up to £250.

No vehicle age or mileage limitations

Volkswagen GAP Insurance has been designed to be available for as many Volkswagen drivers as possible. That’s why there are no vehicle age or mileage limitations.

Finance deposit contribution cover

If your vehicle is written off, we will cover any finance deposit contribution given to you by Volkswagen Financial Services up to £2,000 if you have a finance agreement.

Advanced rental cover

We will cover the advanced rentals up to £2,000 if you have a lease or hire agreement and your vehicle is written off.

Payment options

You can pay upfront or in 12 monthly instalments at no extra cost.

The benefit level and cost of Volkswagen GAP Insurance will depend on the price of your new or used Volkswagen.

Combined return to invoice and outstanding finance GAP Insurance
Vehicle price* Maximum benefit level Volkswagen GAP Insurance price**
£0-£20,000 £10,000 £275
£20,001-£50,000 £25,000 £325
£50,001-£100,000 £50,000 £399
£100,001-£150,000 £50,000 £499
Lease hire GAP Insurance
Lease or hire total credit* Maximum benefit level Volkswagen GAP Insurance price**
£0-£50,000 £10,000 £239

*Includes VAT.
**Includes Insurance Premium Tax (IPT).

For more information or to arrange your Volkswagen GAP Insurance, please speak to your local Volkswagen Retailer.

Participating Retailers only.

To arrange your Volkswagen GAP Insurance, please speak to your local Volkswagen Retailer. They will be happy to talk you through your options and find cover that’s right for you.

Participating Volkswagen Retailers only.

To download a copy of the Volkswagen GAP Insurance policy documents simply click on the appropriate link below.

Volkswagen GAP Insurance Cover booklet

File size

936kb

Return to invoice price GAP Insurance

File size

129kb

Return to invoice price and outstanding finance GAP Insurance

File size

130kb

Outstanding finance GAP Insurance

File size

130kb

Lease charges GAP Insurance

File size

129kb

Return to invoice price GAP Insurance

File size

811kb

Return to invoice price and outstanding finance GAP Insurance

File size

836kb

Outstanding finance GAP Insurance

File size

1.3mb

Lease charges GAP Insurance

File size

1.3mb

Return to invoice price GAP Insurance

File size

227kb

Return to invoice price and outstanding finance GAP Insurance

File size

237kb

Outstanding finance GAP Insurance

File size

232kb

Lease charges GAP Insurance

File size

230kb

Return to invoice price GAP Insurance

File size

223kb

Return to invoice price and outstanding finance GAP Insurance

File size

231kb

Outstanding finance GAP Insurance

File size

227kb

Lease charges GAP Insurance

File size

225kb

Return to invoice price GAP Insurance

File size

88kb

Return to invoice price and outstanding finance GAP Insurance

File size

176kb

Outstanding finance GAP Insurance

File size

173kb

Lease charges GAP Insurance

File size

89kb

Return to invoice price GAP Insurance

File size

276kb

Return to invoice price and outstanding finance GAP Insurance

File size

276kb

Outstanding finance GAP Insurance

File size

273kb

Lease charges GAP Insurance

File size

277kb

Please click on the questions below to reveal the answers.

You are eligible for this policy if:

  • You are a resident of the United Kingdom, or – in the case of a corporate body – registered in the United Kingdom, for the duration of the policy.
  • You are the registered keeper and/or owner of your vehicle, or your vehicle is the subject of a lease or hire agreement which is in your name.
  • You use your vehicle for social, domestic, pleasure, commuting, commercial or driving instruction purposes.
  • You or any person permitted to drive your vehicle holds a current, valid driving licence (this includes provisional driving licences).
  • Your vehicle is registered and used principally in the United Kingdom.
  • You purchase Volkswagen GAP Insurance within 60 days of the date you take delivery of your vehicle.

For full eligibility criteria, please refer to your Volkswagen GAP Insurance Cover Booklet or speak to your local Volkswagen Retailer.

Participating Volkswagen Retailers only.

Yes, premiums can be paid in one upfront sum or interest free over 12 monthly instalments.

Please check your motor insurance policy for details of cover. Some motor insurers may provide a replacement vehicle if yours is written off however, this is different to GAP Insurance.

If you are provided with a replacement vehicle as part of a motor insurance settlement, under a manufacturer’s or Volkswagen Retailer’s warranty, or because your vehicle fails to work as intended, you can transfer your Volkswagen GAP Insurance to the replacement vehicle. The transfer has to occur within 24 months of the start of this policy, and if you have chosen to pay the premium in installments, all payments need to be up to date.

If you would like to transfer this policy an administration charge of £22.00 will apply, although you will not have to pay anything if your vehicle fails to work as intended or is replaced by the manufacturer or Volkswagen Retailer.

For full details on how to transfer your policy, please refer to your Volkswagen GAP Insurance Cover Booklet.

When your vehicle is declared a total loss, please contact us using any of the methods shown below. You will need your certificate of insurance and vehicle registration to hand.

Online: www.volkswagengapclaims.co.uk

Email: claims@volkswagen-gapinsurance.co.uk

Phone: 0330 400 1633

Post: Volkswagen GAP Insurance, 1 Victoria Street, Bristol Bridge, Bristol, BS1 6AA

If you contact us by email or by telephone we will register your claim and send you a claims declaration. You will need to sign it and return it to us before we can pay any claim.

Remember

You need to contact us before accepting any settlement offer made to you by your motor insurer. If you don’t, this could reduce the amount of any settlement we make.

If any of the changes in circumstances (as listed within your Cover Booklet) occur after you purchase this policy, you should contact us as soon as possible.

Email: customersupport@volkswagen-gapinsurance.co.uk

Phone: 0330 400 1633

We hope you will not have any cause to complain, however if you wish to make a complaint about how this policy was sold to you, please contact the Volkswagen Retailer.

If you wish to complain about any other aspects of this policy, please contact our Customer Care Manager who will investigate the matter.

Email: complaints@volkswagen-gapinsurance.co.uk

Phone: 0330 400 1633

Post: Volkswagen Customer Relations Team, 1 Victoria Street, Bristol Bridge, Bristol, BS1 6AA

Please contact the Volkswagen Retailer from which you purchased your Volkswagen GAP Insurance policy or contact the Volkswagen GAP Insurance helpline on 0330 400 1633 to request a copy of your documentation.

You can cancel within 30 days of receiving your policy documents and, if we have not made any payment, we will provide a full refund of the premium you have paid.

If you cancel this policy after the first 30 days and, if we have not made any payment, we will provide a refund of the unused portion of the premium you have paid. Any refund will be calculated on a daily pro-rata basis from the date we receive the letter, email or phone call of cancellation. If you cancel this policy at any time after the first 30 days an administration charge of £22.00 will apply.

To cancel this policy, please contact us.

Email: customersupport@volkswagen-gapinsurance.co.uk

Phone: 0330 400 1633

Post: Volkswagen GAP Insurance, 1 Victoria Street, Bristol Bridge, Bristol, BS1 6AA