FAQs

Motor insurance

Please click on the links below to reveal the answers.

What happens if I change my car in the middle of the year?

Please call the customer services team on 0333 043 3781 and they will update your policy and advise of any changes in premium, providing your new vehicle fits our underwriting criteria.

Do I get a discount if I insure two cars with you?

Unfortunately not, there are no discounts for insuring a second vehicle.

What documents do I submit as proof of my no claims discount?

This should be on your renewal schedule from your previous insurer, alternatively, your previous insurer can send you a proof of no claims letter, the documents must be up to date and must also be the original.

Can I decrease my excess to £0?

No. There is a compulsory policy excess that will apply and this cannot be reduced. If you opt to take a voluntary excess this can be reduced back to zero. However, increasing your voluntary excess will reduce your premium.

Volkswagen Financial Services is a trading name of Volkswagen Financial Services (UK) Limited. Registered in England and Wales No. 2835230. Registered Office: Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR. Volkswagen Financial Services (UK) Limited is authorised and regulated by the Financial Conduct Authority, registration number 311988.

Volkswagen Motor Insurance from Volkswagen Insurance Service (Great Britain) Ltd is sold and administered by Ageas Retail Limited. Registered in England and Wales No. 1324965. Registered Office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire SO53 3YA. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority, registration number 312468.Volkswagen Insurance Service (Great Britain) Ltd is an appointed representative of Volkswagen Financial Services (UK) Limited.