FAQs

Motor insurance

Please click on the links below to reveal the answers.

What happens if I change my car in the middle of the year?

Please call the customer services team on 0844 391 4115 and they will update your policy and advise of any changes in premium, providing your new vehicle fits our underwriting criteria.

Do I get a discount if I insure two cars with you?

Unfortunately not, there are no discounts for insuring a second vehicle.

What documents do I submit as proof of my no claims discount?

This should be on your renewal schedule from your previous insurer, alternatively, your previous insurer can send you a proof of no claims letter, the documents must be up to date and must also be the original.

Can I decrease my excess to £0?

No, there are compulsory policy excesses and vehicles excesses which will be confirmed when you receive your quote premium. However, you are able to change your voluntary excess which will reduce your premium.

Volkswagen Insurance is a trading name of Volkswagen Insurance Service (Great Britain) Limited, an appointed representative of Volkswagen Financial Services (UK) Limited registered in England number: 2835230 (registered office: Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR). Volkswagen Insurance motor insurance is sold, underwritten and administered by Allianz Insurance plc., registered in England number: 84638 (registered office: 57 Ladymead, Guildford, Surrey GU1 1DB). Volkswagen Financial Services (UK) Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No 311988. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. Volkswagen Financial Services (UK) Limited and Allianz Insurance plc are not part of the same corporate group.