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What is gap insurance?

If your vehicle is written off as a result of an accident or theft, your motor insurer will settle your claim based on the market value of your vehicle. This could be substantially less than you paid for it leaving you to find the money to get you back in a new vehicle. Additionally where your vehicle has been financed this can leave you paying for a vehicle that you can no longer use. Our gap insurance can cover the difference between the settlement provided by your motor insurers and the amount you originally paid for your vehicle, the amount still owing to your finance company, or a combination of both.

How can I buy Volkswagen Gap Insurance?

Volkswagen Gap Insurance can be purchased from the Volkswagen Centre you purchased your vehicle from.

When can I buy Volkswagen Gap Insurance

Your Volkswagen Retailer will be able to provide a Gap Insurance quote at any time before you collect your car, or up to 60 days after you have taken delivery.

How much does Volkswagen Gap Insurance cost?

The cost of our Gap Insurance depends on the value of your vehicle. The Retailer that sold you your vehicle can provide you with a quotation, and discuss the features and benefits of the different covers available.

Can I pay the premium by instalments?

Yes, premiums can be paid in one upfront sum or interest free over 12 monthly instalments.

Does my existing motor insurance policy provide any gap insurance?

No. Whilst some motor insurers provide a replacement vehicle if yours is written off within the first 12 months of first registration this is not gap insurance nor a substitute for it.

Can I transfer my Volkswagen Gap Insurance policy to another vehicle?

Where your vehicle has been written off within the first year of registration and a new replacement vehicle provided by your motor insurers cover can be transferred to that new vehicle. Additionally in the unlikely event that there is a problem with your vehicle and this is replaced by Volkswagen due to merchantable quality issues cover can be transferred to the replacement vehicle. A small administration fee will apply to transfers, please see your policy or contact us for details.

How do I make a claim?

To make a claim you can call us on 0330 400 1633 or write to us at:

Volkswagen Gap Insurance
Claims department
PO Box 520
BS34 9BW

Please ensure you contact us before accepting any offer from your motor insurer.

How do I change my details?

Please contact 0330 400 1633 and select the appropriate option from the automated message service.

Who do I contact if I want to make a complaint?

If you wish to make a complaint about our product or service you can call us on 0330 400 1633, fill in our online contact form, or write to us at:

Customer Satisfaction Manager
Volkswagen Gap Insurance
PO Box 520
BS34 9BW

Where can I get replacement documents?

Please contact the Retailer from which you purchased your Volkswagen Gap Insurance policy or contact the Volkswagen Gap Insurance helpline on 0330 400 1635 to request copy documentation.

Where can I get a copy of the policy document or policy summary?

You can download a copy of our gap insurance policy documents online. Select the document that relates to when you purchased your policy.

Can I cancel my policy?

You can cancel your policy within the first 30 days and obtain a full refund of premium at no cost to you. After this cooling off period you can cancel your policy at any time, and provided no claims have been made you will be entitled to a pro rata refund of premium.

For cancellations made outside of the initial cooling off period a small administration fee will apply.

To cancel a policy, please phone 0330 400 1633 or write to:

Customer Satisfaction Manager
Volkswagen Gap Insurance
PO Box 520
BS34 9BW

Volkswagen Financial Services is a trading name of Volkswagen Financial Services (UK) Limited ("VWFS UK"), registered in England and Wales with company number 2835230. Registered office: Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR. Financial and consumer credit services are provided by VWFS UK. VWFS UK is authorised and regulated by the Financial Conduct Authority (FCA), registration number 311988. Authorisation details can be checked on the FCA's register at www.fca.org.uk or by contacting the FCA on 0800 111 6768.
Volkswagen Gap Insurance from Volkswagen Financial services is underwritten by MAPFRE Asistencia Compañìa Internacional de Seguros y Reaseguros Sociedad Anonima (“MAPFRE”), authorised by Dirección General de Seguros y Fondos de Pensiones and subject to limited regulation by the Financial Conduct Authority (“FCA”) and Prudential Regulation Authority No. 203041. Details about the extent of their regulation by the FCA and Prudential Regulation Authority are available on request. MAPFRE is incorporated and registered in the Kingdom of Spain and registered as a foreign company in the United Kingdom with company number FC021974, acting through its UK branch with branch number BR008042 and whose principal office is at Alpha House, 5th Floor, 24A Lime Street, London EC3M 7HS
Volkswagen Gap Insurance is administered by Abraxas Insurance Administration Services Limited who acts on behalf of the Insurer. Registered in England and Wales No. 02928787. Registered Office: One Glass Wharf, Bristol BS2 0SX.
VWFS UK and Abraxas Insurance Administration Services Limited are authorised and regulated by the FCA. Authorisation details can be checked on the Financial Services register at www.fca.org.uk/firms/systems-reporting/register or by calling 0800 111 6768. VWFS UK is not part of the same corporate group as MAPFRE and Abraxas Insurance Administration Service Limited.