Legal and cookie policy

By entering the Volkswagen Insurance website you agree to all of the terms and conditions as set out below. If you decide to access any third party websites linked to this website you do so entirely at your own risk, we recommend that you check the privacy policies of any third party web site.

Volkswagen Insurance is a trading name of Volkswagen Insurance Service (Great Britain) Limited and Volkswagen Financial Services (UK) Limited.

Volkswagen Insurance Service (Great Britain) Limited is an appointed representative of Volkswagen Financial Services (UK) Limited, registered in England number: 2835230 (registered office: Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR).

Volkswagen Financial Services (UK) Limited is authorised and regulated by the Financial Services Authority (FSA). Authorisation details can be checked on the FSA’s register at fsa.gov.uk/register or call 0845 606 1234.

We reserve the right to vary or amend these terms and conditions from time to time.

Privacy statement

Volkswagen Insurance is committed to meeting its obligations under the Data Protection Act of 1998. Volkswagen Insurance will strive to observe the law in all collection and processing of subject data and will meet any subject access request in compliance with the law.

Volkswagen Insurance will only use data in ways relevant to carrying out its legitimate purposes and functions in a way that is not prejudicial to the interests of individuals.

Volkswagen Insurance will take due care in the collection and storage of any sensitive data. Volkswagen Insurance staff will do their utmost to keep all data accurate, timely and secure.

We may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use. We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet browser settings. "Cookies" can be removed from your computer.

Product specification

The details contained in this website are for information purposes only Volkswagen Insurance Service (Great Britain) Limited nor Volkswagen Financial Services (UK) Limited can accept contractual responsibility for your reliance on the information contained herein.

Intellectual property rights

This web site is published by Volkswagen Insurance and is protected by copyright and other intellectual property rights in existence at any time throughout the world. All web site design, text, graphics, the typographical arrangement thereof, and all other material on this web site is copyright of Volkswagen Insurance, and partner companies within the worldwide Volkswagen Group of companies or their service and technology providers.

Permission is hereby granted to electronically copy and to print hard copy portions of this web site for the sole purpose of using this as an information resource for Volkswagen Insurance. Any other use of materials on this website, including reproduction for purposes other than the above, modification, distribution or republication without the prior written permission of Volkswagen Insurance is prohibited.

The trade marks, logos and service marks shown on this web site, unless otherwise specified, are the trade marks of Volkswagen Insurance Service (Great Britain) Limited and Volkswagen Financial Services (UK) Limited and Motor manufacturer partner companies within the worldwide Volkswagen Group of companies or their extended service and technology providers and suppliers.

No rights are granted to use any of these in any manner whatsoever.

Any infringement of Volkswagen Insurance rights will result in appropriate legal action being taken against you.

Disclaimer and liability

All express warranties, representations, conditions of any kind or other terms implied by statute or common law with respect to this web site or the information, content, materials or products included on this web site are hereby expressly excluded to the fullest extent permitted by law. Volkswagen Insurance shall not be liable in any circumstances for any direct or indirect, special or consequential loss or damage (whether for profit or loss or otherwise) costs, claims, expenses or other claims for compensation what so ever, whether caused by the acts, omissions or the negligence of Volkswagen Insurance its employees or agents, which arise out of or in connection with the use of this web site or the information, content materials or products included on this website, except in respect of death or personal injury caused by Volkswagen Insurance it's employees' or it's agents' proven negligence. Volkswagen Insurance does not accept any responsibility or liability for access to or material on, any website that is linked from or to this website.

Misuse statement

Volkswagen Insurance reserves the right to prevent your usage of this site if you misuse the contents contained within this website in any manner. Volkswagen Insurance is the final arbiter as to what shall constitute misuse and its decision will be final.

Governing law

This website is for use by persons located and resident within the United Kingdom, including Northern Ireland, excluding the Channel Isles and the Isle of Man. Accordingly, these terms and conditions shall be subject to English law and the parties to any dispute or action hereby submit to the exclusive jurisdiction of the English courts.

Cookie policy

Whilst using this site, some information is collected automatically using 'cookies'.

What are cookies?

A cookie is a small text file that is sent to your computer and stored on your hard drive. This allows us to aggregate user data and analyse how the site is being used by visitors in order to optimise and create the best possible customer experience.

Collecting this anonymous information will help us understand visitors’ browsing habits on our website. We use this information to deliver a more user-friendly and personal online service.

Why do we use cookies?
  • Compile statistical reports on website activity, e.g. number of visitors and the pages they visit. By gathering this information, we can ensure that the content we provide is easily accessible, relevant and interesting to visitors.
What do they not hold?

The cookies we use do not hold any personally identifiable data such as:

  1. Names
  2. Phone Numbers
  3. Email Addresses
  4. Mailing Addresses
  5. Bank Account Numbers
  6. Credit Card Information

At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However this may prevent some parts of the website from working correctly on your computer.

You can stop cookies from being deployed on your computer by configuring your browser not to accept them or opt-out. Please refer to your browser's 'help' facility.
If cookies are already on your system, you can delete them - For more information on cookies and deletion of cookies please visit: www.allaboutcookies.org/manage-cookies.

In order to fully optimise our website, we use both Essential cookies and Non-Essential Cookies.

Essential Session Cookies:

These cookies are essential for the operation and performance of this website and will automatically be set as long as you have cookies enabled in your browser settings. They do not store any personal details. They will automatically be deleted when you close your web browser.

Non-Essential Cookies:

This site uses Google Analytics reporting software. Reports are generic and do not use any of your personal details or information that could identify you as an individual. Reports are used to help us assess things like how much website traffic we get, which web browsers are popular and which web pages people spend the most time on.

Google's own privacy policy can be found here: www.google.com/intl/en_uk/analytics/tos.html (see section 8 for policy related information).

Accepting or rejecting cookies – what you need to do
You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.
Please refer to your internet browser's help section for specific instructions.
Please note that some parts of our website may not function properly if you reject cookies.
Further information about cookies:
The Interactive Advertising Bureau is an industry body that has produced a series of web pages which explain how cookies work and how they can be managed.
http://www.allaboutcookies.org/
http://www.aboutcookies.org/

With regard to the new requirements on cookies after the revision of the Privacy and Electronic Communications Regulations 2011, we are working towards implementing the new requirements in line with official guidance.

e-mail

Please note that there is no guarantee that any e-mail sent to Volkswagen Insurance will be received by Volkswagen Insurance, or that the contents of the e-mail will remain confidential during internet transmission.