How to make a claim

The details of who to contact and how, in the event of a claim, are shown below for all of our insurance products.

Ensurance

Ensurance

Please call 0333 043 3781.
Lines are open all day, every day.

You can also write to us at:
Volkswagen Ensurance
PO Box 869
Warrington
WA4 6LD

Alternatively, please report your incident using our online claims notification, or by downloading our iPhone app.

Extended Warranty

Extended Warranty

To make a claim:

Return your vehicle to a Volkwagen Approved Retailer. Show your Confirmation of Cover.

To find your nearest Volkswagen Approved Retailer go to www.volkswagen.co.uk

Motor Insurance

Motor insurance

Please call the 24-Hour Claims Helpline on 0333 043 3781

You can also write to us at:
Volkswagen Insurance Motor Insurance
Prospect House
Gordon Banks Drive
Trentham Lakes North
Stoke-on-Trent
ST4 4TW

Gap Insurance

Gap insurance

Please call 0330 400 1633
Lines open Monday to Friday 9am – 5.30pm.

You can also write to us at:
Volkswagen Insurance Gap Insurance
PO Box 520
Bristol
BS34 9BW