How to make a claim

The details of who to contact and how, in the event of a claim, are shown below for all of our insurance products.

Ensurance

Ensurance

Please call 0333 043 3781.
Lines are open all day, every day.

You can also write to us at:
Volkswagen Ensurance
PO Box 869
Warrington
WA4 6LD

Alternatively, please report your incident using our online claims notification, or by downloading our iPhone app.

Motor Insurance

Motor insurance

Please call the 24-Hour Claims Helpline on 0333 043 3781

You can also write to us at:
Volkswagen Insurance Motor Insurance
Prospect House
Gordon Banks Drive
Trentham Lakes North
Stoke-on-Trent
ST4 4TW

Gap Insurance

Gap insurance

Please call 0330 400 1633
Lines open Monday to Friday 9am – 5.30pm.

You can also write to us at:
Volkswagen Insurance Gap Insurance
PO Box 520
Bristol
BS34 9BW