How to make a claim

The details of who to contact and how, in the event of a claim, are shown below for all of our insurance products.

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Ensurance

Please call 0845 900 3648.
Lines are open all day, every day.

You can also write to us at:
Volkswagen Ensurance
PO Box 869
Warrington
WA4 6LD

Alternatively, please report your incident using our online claims notification, or by downloading our iPhone app.

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Motor insurance

Please call 0844 893 9544.
Lines open Monday to Friday 8am - 6pm and 9am - 1pm on Saturday.

In case of an emergency outside of these hours please call 0800 777 124.

You can also write to us at:
Volkswagen Insurance Motor Insurance
2530 The Quadrant
Aztec West
Almondsbury
Bristol
BS32 4AW

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Gap insurance

Please call 0844 875 1623.
Lines open Monday to Friday 9am – 5.30pm

You can also write to us at:
Volkswagen Insurance Gap Insurance
PO Box 520
Bristol
BS34 9BW